Mortgage LOS Administrator

The Mortgage Loan Origination System (LOS) Administrator is responsible for the administration, configuration, maintenance, and optimization of the organization's Loan Origination System and related mortgage technology platforms. This role serves as the primary system administrator and subject matter expert, ensuring the LOS supports operational efficiency, regulatory compliance, data integrity, and an optimal user experience. The LOS Administrator partners with business leaders, lending operations, compliance, information technology, and third-party vendors to implement system enhancements, troubleshoot issues, and support strategic initiatives throughout the mortgage lifecycle.

• Serve as the primary administrator for the mortgage Loan Origination System (LOS).

• Configure and maintain workflows, forms, templates, fields, business rules, user profiles, security permissions, and system settings. 

• Manage system updates, releases, patches, and enhancements while coordinating testing and implementation activities. 

• Monitor system performance and proactively identify opportunities for process improvement and automation. 

• Maintain LOS data integrity through regular audits and quality assurance reviews.

• Partners with mortgage operations, underwriting, processing, closing, secondary marketing, and servicing teams to understand business requirements and translate them into system solutions. 

• Track and prioritize enhancement requests and system defects. 

• Identify opportunities to improve LOS utilization, automation, reporting capabilities, and overall operational effectiveness.

• Analyze and document business processes and recommend workflow improvements to increase efficiency and scalability. 

• Develop and maintain custom reports, dashboards, and data extracts to support business decision-making. 

• Coordinate and deliver user training for new hires and existing employees regarding LOS functionality and system changes. 

• Communicate system enhancements, updates, and best practices to users.

• Ensure LOS configurations and workflows align with applicable mortgage lending regulations, investor guidelines, and company policies. 

• Support internal and external audits by providing system documentation, reports, and data validation as needed. 

• Maintain appropriate user access controls and system security standards. 

• Assist with the implementation of regulatory changes and compliance-related system updates.

• Bachelor’s degree in business administration or related degree and 5 or more years of mortgage related experience or an equivalent combination of education and experience.

• Experience supporting mortgage operations, loan processing, underwriting, closing, secondary marketing, or compliance functions preferred.

• Strong problem solving and analytical skills.

• Effective oral and written communication skills.

• Excellent customer service and interpersonal skills.

• Must be detail oriented, organized and work efficiently under pressure.

• Ability to multi-task; being able to easily respond to pressure situations and work productively in a fast-paced environment.

• Strong computer skills and superior knowledge of applicable software (Microsoft Office, Outlook, Encompass, etc.).

• Experience with Encompass required.